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CUSTOMER ALERTS:
* CUSTOMER ALERT: ONGOING VERIZON TELEPHONE SERVICE DISRUPTION... 2018-09 thru 2024...
CUSTOMER ALERT: 2018-09-25 thru 2018-10-09:
WE ARE EXPERIENCING A MULTI-WEEK BUSINESS CRITICAL TELEPHONE SERVICE OUTAGE, WHICH WAS CAUSED EXCLUSIVELY BY VERIZON INSIDE THE VERIZON CENTRAL OFFICES, AND THUS FAR VERIZON HAS REFUSED TO FIX THE OUTAGE AND HAS NOT FIXED THE OUTAGE, EVEN THOUGH VERIZON SUPPORT HAD PROMISED ON OUTAGE DAY 3 THAT THE SERVICES VERIZON DISRUPTED WOULD BE RESTORED BY VERIZON BY END OF THAT SAME DAY. THE CURRENT VOICE OUTAGE SPANNING THREE CALENDAR WEEKS FOLLOWS A PREVIOUS WEEK-LONG INTERNET/DATA OUTAGE, WHICH WAS ALSO CONTAINED 100% WITHIN VERIZON CENTRAL OFFICE AND VERIZON DATACENTER LOCATIONS. VERIZON SUPPORT HAS ALSO _NOT_ FOLLOWED UP BY TELEPHONE AND EMAIL, WITHIN 24 HOURS OF OUTAGE DAY 3, AS THEY HAD PROMISED TO DO REGARDING THIS SITUATION, THERE HAS BEEN NO CONTACT FROM VERIZON IN NEARLY TWO WEEKS. GIVEN MULTIPLE WEEK-LONG SERVICE OUTAGES 100% CONFINED TO VERIZON CENTRAL OFFICE AND DATACENTER LOCATIONS, AND VERIZON'S TOTAL LACK OF FOLLOWUP AFTER PROMISING TO FOLLOWUP MULTIPLE TIMES OVER MULTIPLE WEEKS, VERIZON HAS THUS TOTALLY FAILED IN ITS RESPONSIBILITIES AS A TELECOMMUNICATIONS SERVICE PROVIDER AND COMMON CARRIER. A COMPLAINT AND CASE WAS FILED AGAINST VERIZON WITH THE NEW YORK STATE DEPARTMENT OF PUBLIC SERVICE (NYS PSC), VERIZON'S GOVERNMENTAL REGULATOR FOR VOICE SERVICES (LOCAL AND LONG DISTANCE). VERIZON HAS FAILED IN ITS RESPONSIBILITIES TO THE NYS PSC, BY NOT FOLLOWING UP ON THE NYS PSC COMPLAINT WITHIN 24 HOURS, AS REQUIRED BY THE NYS PSC, AND VERIZON DID NOT RESPOND TO THE COMPLAINT FOR OVER A WEEK, CONTINUING THE SERVICE OUTAGE THROUGHOUT THAT ADDITIONAL WEEK OF TIME. THE NYS PSC COMPLAINT REMAINS ACTIVE AND UNRESOLVED 4+ MONTHS LATER.
CUSTOMER ALERT: 2018-12-10 thru 2019/2020/2021/2022/2023/2024/TODAY (48+ MONTHS):
VERIZON PROCEEDED TO CAUSE YET ANOTHER MULTI-MONTH VOICE OUTAGE, NOW SUBSTANTIALLY LONGER THAN THE FIRST MULTI-WEEK OUTAGE, AFTER SPECIFICALLY PROMISING TO _NOT_ CAUSE SUCH AN OUTAGE AGAIN. THE NEW VERIZON-CAUSED OUTAGE HAS RESULTED IN THE NYS PSC COMPLAINT BEING UPDATED MULTIPLE TIMES (STILL UNRESOLVED AFTER 4+ MONTHS), AND A NEW COMPLAINT AND CASE WAS FILED AGAINST VERIZON WITH THE FEDERAL COMMUNICATIONS COMMISSION (FCC), VERIZON'S GOVERNMENTAL REGULATOR FOR: INTERNET SERVICES, 911 SERVICE AND TELEPHONE NUMBER PORTABILITY, WHICH WAS SERVED UPON VERIZON BY THE FCC. BOTH THE FCC AND NYS PSC COMPLAINTS HAVE BEEN UPDATED MULTIPLE TIMES, AND BOTH REMAIN ACTIVE.
LOSS OF VOICE TELEPHONE SERVICE WAS CAUSED BY VERIZON IN THE NAME OF THE VERIZON COPPER TO FIBER TRANSITION, WHERE VERIZON INTENTIONALLY AND WITHOUT NOTICE TERMINATES ALL VOICE SERVICE IN ORDER TO FORCE AN EMERGENCY FIBER TRANSITION, WHILE AT THE SAME TIME KNOWING THAT IT HAS NO ABILITY TO QUOTE NOR INSTALL THE CURRENT-SERVICE FIBER TRANSITION TO THE LOCATION, DUE TO VERIZON'S BROKEN INTERNAL SYSTEMS AND INTERNAL POLICIES. THEN INSTEAD OF FIXING ITS INTERNAL SYSTEMS AND POLICIES, VERIZON HAS REPEATEDLY AND INTENTIONALLY FORCED A DEADLOCK SITUATION WHICH TERMINATES ALL SERVICE, CAUSING SERVICE DISRUPTIONS FOR MONTHS ON END. VERIZON HAS ALREADY CAUSED TELEPHONE SERVICE BLACKOUTS SPANNING 7 MONTHS IN THE NAME OF THE VERIZON COPPER TO FIBER TRANSITION. VERIZON HAS ALSO TAKEN ACTIONS TO DISRUPT A SCHEDULED IMMINENT VERIZON FIBER WORKAROUND-INSTALL WHICH COULD HAVE ENDED THIS SITUATION, BUT VERIZON CHOSE TO CAUSE FURTHER DEADLOCK INSTEAD, BY CAUSING THE VERIZON SERVICE BLACKOUT TO CONTINUE. VERIZON HAS ALSO PROPAGATED THE MASSIVE COPPER TO FIBER MESS THAT IT HAS CREATED INTO THIRD PARTYS. THIS SITUATION HAS BEEN REPORTED TO BOTH VERIZON AND VERIZON'S REGULATORS.
VERIZON HAS ALSO USED THE COPPER TO FIBER TRANSITION (A LAST-MILE CONVERSION) AS A REASON TO REFUSE TO OPEN TECHNICAL SUPPORT REPAIR TICKETS ON AN EXISTING ACTIVE VERIZON INTERNET CIRCUIT EXPERIENCING A CRITICAL SERVICE OUTAGE, WHERE THE OUTAGE WAS PROVEN TO BE 100% CONFINED TO VERIZON EQUIPMENT INSIDE VERIZON CENTRAL OFFICE AND DATACENTER LOCATIONS. THIS SITUATION HAS BEEN REPORTED TO BOTH VERIZON AND VERIZON'S REGULATORS.
VERIZON HAS ALSO REFUSED TO OPEN TECHNICAL SUPPORT REPAIR TICKETS ON AN EXISTING ACTIVE VERIZON INTERNET CIRCUIT EXPERIENCING A CRITICAL SERVICE OUTAGE, BY CLAIMING THAT VERIZON REFUSES TO SUPPORT VERIZON-SUPPLIED PREMISE EQUIPMENT (WHICH WAS KNOWN BY VERIZON TO BE FULLY/PROPERLY FUNCTIONING), WHERE THE OUTAGE WAS PROVEN TO BE 100% CONFINED TO VERIZON EQUIPMENT INSIDE VERIZON CENTRAL OFFICE AND DATACENTER LOCATIONS. THIS SITUATION HAS BEEN REPORTED TO BOTH VERIZON AND VERIZON'S REGULATORS.
VERIZON CONTINUES TO VIOLATE ALL AGREEMENTS, CONTRACTS, PROMISES AND GUARANTEES THAT VERIZON HAD MADE, AND THIS SITUATION HAS BEEN REPORTED TO BOTH VERIZON AND VERIZON'S REGULATORS.
VERIZON CONTINUES TO VIOLATE LAWS AND REGULATIONS AT THE CITY, STATE AND FEDERAL LEVEL, AND THIS SITUATION HAS BEEN REPORTED TO BOTH VERIZON AND VERIZON'S REGULATORS.
VERIZON CONTINUES TO VIOLATE THE REGULATIONS OF ITS GOVERNMENTAL REGULATORS, AND THIS SITUATION HAS BEEN REPORTED TO BOTH VERIZON AND VERIZON'S REGULATORS.
VERIZON CONTINUES TO VIOLATE MOST OF ITS OWN PUBLIC STATEMENTS CONCERNING THE VERIZON COPPER TO FIBER TRANSITION (VERBAL STATEMENTS, WRITTEN STATEMENTS/ADVERTISEMENTS, AND PUBLIC INFORMATION ON VERIZON.COM), AND THIS SITUATION HAS BEEN REPORTED TO BOTH VERIZON AND VERIZON'S REGULATORS.
VERIZON HAS TOTALLY DISRUPTED VERIZON INBOUND AND OUTBOUND TELEPHONE SERVICE (INCLUDING DIALTONE AND 911 SERVICE) AND VERIZON INTERNET SERVICE, GIVEN/DURING ACTIVE UNANSWERED COMPLAINTS BEFORE VERIZON AND BOTH OF VERIZON'S REGULATORS (NYS PSC AND FCC). ADDITIONALLY, VERIZON HAS BLOCKED US FROM PORTING OUR PHONE NUMBERS TO ANOTHER TELEPHONE CARRIER, IN APPARENT VIOLATION OF REGULATION, ACTS OF CONGRESS, AND FEDERAL LAW.
CURRENT STATUS: VERIZON REFUSES TO ACKNOWLEDGE WHAT VERIZON HAS DONE; VERIZON REFUSES TO TAKE RESPONSIBILITY FOR WHAT VERIZON HAS DONE; VERIZON OUTRIGHT REFUSES TO FIX WHAT VERIZON HAS BROKEN; VERIZON HAS DEMONSTRATED AN INABILITY TO UNDERSTAND ITS OWN INVOICES; VERIZON HAS DEMONSTRATED AN INABILITY TO UNDERSTAND ITS OWN SERVICES; VERIZON HAS DEMONSTRATED AN INABILITY TO UNDERSTAND WHAT VERIZON HAS CAUSED TO HAPPEN AND WHY IT HAPPENED; VERIZON HAS DEMONSTRATED AN INABILITY TO UNDERSTAND VARIOUS OUT-OF-BAND SITUATIONS INTERNAL TO VERIZON SYSTEMS WHICH ARE FAULTS/FLAWS WHICH HARM THE VERIZON CUSTOMER; VERIZON HAS DEMONSTRATED AN INABILITY TO UNDERSTAND HOW TELEPHONE SERVICE WORKS; VERIZON HAS DEMONSTRATED AN INABILITY TO FIX WHAT VERIZON HAS BROKEN; VERIZON HAS DEMONSTRATED AN INABILITY TO DELIVER ON ITS CONTRACTUAL PROMISES; VERIZON CONTINUES TO HOLD US HOSTAGE IN VIOLATION OF LAWS, REGULATIONS, CONTRACTS, AGREEMENTS, PROMISES AND GUARANTEES MADE BY VERIZON; VERIZON HAS MADE FALSE, MISLEADING, MISREPRESENTATIVE AND DECEPTIVE STATEMENTS TO ITS GOVERNMENTAL REGULATORS IN RESPONSE TO THE ABOVE ISSUES AND COMPLAINTS FILED AGAINST VERIZON; AND VERIZON CONTINUES TO ACTIVELY AND DIRECTLY VIOLATE ITS OWN VERIZON CREDO / CODE OF CONDUCT CORE OPERATING PRINCIPLE DIRECTIVES (WHICH ARE PUBLICALLY STATED ON VERIZON.COM, AND WHICH _REQUIRE_ VERIZON TO TAKE RESPONSIBILITY FOR ITS ACTIONS). VERIZON CONTINUES TO HOLD US HOSTAGE AND HOLD OUR PHONE NUMBERS HOSTAGE AND CONTINUES TO HARRASS US, VIOLATING THE TELECOMMUNICATIONS ACT OF 1996, WHICH IS THE FEDERAL LAW THAT GUARANTEES PHONE NUMBER PORTABILITY, MEANING VERIZON IS PREVENTING US FROM MOVING OUR PHONE NUMBERS AWAY FROM VERIZON AND TO ANOTHER CARRIER.
* VERIZON OUTAGE: IF YOU CANNOT REACH US AT OUR STATED PHONE NUMBERS,
PLEASE CONTACT US BY EMAIL OR VIA THE PROGRAMMING PLUS
INFORMATION REQUEST AND CONTACT FORM,
AND WE WILL GET BACK TO YOU USING NON-VERIZON TELEPHONE CIRCUITS.
SORRY FOR ANY INCONVENIENCE.
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